IT TOWN HALL:
Insurance Technology Leaders
Discuss the Important Issues
Facing the Industry in ’ 12 22
PropertyCasualty360.com
CUSTOMER SERVICE:
To Make Everyone Happy
Carrier/Producer Connection
Must Include Agency CSRs 18
SPECIAL BONUS INSIDE:
T connect ech 2012
Buyers’ Guide
December 2011 Vol. 13, No. 9
BEAM
BALANCE
For many insurance IT
departments, 2011
continued the transition
from old technologies to
new. Will they nail the
landing in 2012? PAGE 14
